Resume

Experience

Download Resume
September 2024 - Present
IT Help Desk Technician
Boston Univeristy - Metropolitian College
Boston, MA
  • Provide technical assistance to 500+ faculty, staff, and students at Metropolitan College, ensuring smooth operations.

  • Diagnose and resolve 20+ hardware, software, and network issues monthly, delivering timely and efficient support for technology equipment.

  • Manage and prioritize 50+ service requests via ServiceNow to maintain a customer satisfaction rate of 97%.
Jun 2024 - August 2024
Undergraduate Research Assistant
Boston Univeristy
Boston, MA
  • Engineered and led a digital engagement campaign using Minecraft, increasing awareness of Africana Diaspora Religions within 3 months.

  • Streamlined research methodologies, enhancing data collection efficiency and improving project timelines by 20%.

  • Received faculty commendation for innovative approaches in integrating technology with humanities research.
Jan 2023 - Dec 2023
Administrative Assistant
BU College of Engineering
Boston, MA
  • Assistant to the administrative assistant of the chair (BME).

  • Assisted at the front desk to help 200+ students and faculty with needs.

  • Completed projects such as scanning 200+ laboratory books for a faculty member and handled mail for over 50+ faculty members.
Jun 2023 - Aug 2023
IT Intern
RSM US LLP
Minneapolis, Minnesota
  • Contributed to the IT digital strategy team, analyzing data to forecast 12-month spending across licensing categories.

  • Overhauled interactive dashboards on Excel for Microsoft 365, Azure, and Dynamics, projecting a 7% spending rise.

  • Directed insights to the IT team, highlighting efficient spending strategies and licensing cost optimizations, resulting in a 20% reduction in annual software expenses.
Oct 2021 - May 2022
Senior Administrative Technology Specialist
Wheelock College of Education & Human Development
Boston, MA
  • Managed event reservations for 114 faculty/staff members and 100+ instructional materials using Google Workspace.

  • Delivered on-site technical support to more than 50 faculty and students, resulting in a 20% increase in satisfaction.

  • Handled daily 20+ inquiries, ensuring seamless service request transitions through technological solutions.
Oct 2020 - Feb 2021
Seasonal Retail Assistant
Primark
Brooklyn, NY
  • Organized 3,000+ stock items, keeping retail space & storage rooms clean to ensure optimal customer experience.

  • Optimized checkout experience, handling 3x more customers while maintaining consistent service.

  • Guided customers through purchasing decisions, leading to a 10% monthly increase of products sales.
Jun 2020 - Aug 2020
Journalist Intern
Creating Opportunity to Reach Empowerment
Brooklyn, NY
  • Collaborated with a team of interns to conduct an in-depth interview with a fashion designer, resulting in a highly praised feature article.

  • Contributed to the article’s development, shared across social media and generated 200+ views, increasing platform engagement by 10%.

  • Enhanced teamwork and project management skills by effectively coordinating with peers to meet tight deadlines and deliver quality content.
Sep 2019 - Feb 2020
Senior Administrative Assistant
NYC Department of Youth & Community Development
Brooklyn, NY
  • Organized and maintained 1000+ files and stored files in the storage room.

  • Contributed to speaking in 10+ information sessions and assisting in planning and executing 5 events.

  • Assisted in data entry including timesheets and participants’ information for 1000+ participants.
Jul 2019 - Aug 2019
Administrative Assistant
NYC Department of Youth & Community Development
Brooklyn, NY
  • Oversaw numerous projects and 1000+ files while managing the front desk with co-workers.

  • Organized and distributed 300+ payroll cards to participants throughout the program.

  • Created and delivered 1000+ training certificates to SYEP Participants at the end of the program.
Jun 2018 - Aug 2018
Journalist Intern
Creating Opportunity to Reach Empowerment
Brooklyn, NY
  • Researched and authored an article on balancing health and school, which received over 100 views and positive feedback from readers for its practical advice.

  • Conducted an in-depth interview with singer Tamish, resulting in a feature article that attracted 100+ unique readers and increased engagement on the platform by 10%.

  • Collaborated with the editorial team to ensure content accuracy and adherence to journalistic standards, leading to a 5% increase in overall article quality ratings.

Education

2021 - 2025
Boston University
Boston, MA
Undergraduate
Computer Science & African American and Black Diaspora Studies
  • National Society of Black Engineers (NSBE)

  • BU NSBE

  • BU GWC

  • BU CAS Student Government Internal Affairs Committee

  • Dean’s List x3
2024
DCU
Dublin, IE
Study Abroad
Computer Science
During the Spring 2024 semester, I studied abroad in Dublin, Ireland, participating in a STEM-focused program.

Professional Skills

Data Analytics
Cybersecurity
Web Development
Full Stack Engineering
Microsoft Excel
Adobe Creative Cloud

Languages

Python
Java
JavaScript
HTML/CSS
TypeScript
C#
Shell Scripting
SQL


Frameworks & Libraries

Django
Express.js
Firebase
Mongoose
React Native
REST APIs
Next.js
Pandas
NumPy